Trusted by companies across the BFSI space
Maximize New Customer Acquisition and Application Completion Ratios
Zero lead leakage, user friendly application forms and application drop-off notifications
Capture trading inquiries from all your channels
Attract high-quality trading and account creation inquiries faster than your competition. Capture leads from all your channels – digital, phone calls, email, social media, financial marketplaces, and more. Easily upload leads with a few clicks. With automated screening at each step, your teams will never waste a moment on low-quality inquiries.
Self serve application forms and portal integration
Ensure a smooth application experience for your trading prospects. You can either integrate your application forms and portals to capture applications in LeadSquared or use LeadSquared’s user-friendly forms and portals. OTP verification helps junk non-serious requests right at the first step. The application can be resumed anytime.
Notify your call center agents about application drop-offs
This allows your call center agents to intervene as and when needed, thus increasing application completion rates. For instance, of your 8-page application form, if a prospect drops off on page 7, the chances are high that with an agent’s help they’ll finish the application. This helps reduce drop-offs.
Get application drop-off and progression reports
You can push from your portal (or use LeadSquared’s portal) the details of the application status for the traders, including the pages with the highest drops, the rates of progression and drop-offs and more. This would not only help you identify the leakages in your current application process but will also tell you what corrective measures to take.
Distribute Leads Across Regions, Teams and Salespeople Automatically
Preset every distribution logic, no matter how straightforward or complex
Use capping logic to limit lead distribution
In addition to distributing leads based on any criteria, you can set capping logic as well. Capping ensures that your agents aren’t assigned more leads than they can handle without compromising on call quality. For instance – if it’s possible for an agent to interact with 10 prospects daily, they won’t be assigned leads beyond that number.
Distribute inquires based on teams and application status
Increase the efficiency of your teams and processes by distributing only those leads to the sales teams who don’t finish the application online. For finished applications, the leads are qualified and segmented, and directly transferred to the application processing team. This saves your teams’ time by eliminating follow-ups when not needed.
Sales Execution Platform to Empower Your Sales Managers and Teams
Guide your salespeople on the most effective sales process
Define the exact process you want your teams to follow
Sales managers find it extremely hard to sketch out and enforce a standard sales process that they want their teams to follow. With LeadSquared, they can identify the exact sequence of tasks needed for a sale, define their teams’ targets, and sketch the best-possible sales process. This ensures high productivity because the teams know exactly what to do.
Ensure that your teams follow the preset process
With constant lead inflow, follow-ups + meetings, your salespeople might end up doing low-importance tasks first. LeadSquared ensures this never happens. Salespeople follow the exact flow defined by their managers, and always know the next action they must take, the next meeting they should go to, etc., leaving absolutely no room for error.
Measure team efficiency and modify processes accordingly
Suppose an agent is supposed to make 100 sales/month. This information is fed in LeadSquared, and the work plan gets automatically created based on the defined sales process. Based on how close each salesperson is to meeting the targets, individual recommendations are made.
For instance: “2 additional meetings/day are needed to meet your target.”
Monitor interaction quality and share feedback easily
Allow your quality management team to monitor agent calls real-time or at random. With LeadSquared’s custom forms you can build a quality checklist, and score your agents based on several preset parameters. This would allow you to identify high and low-quality calls, set benchmarks for agent training, and suggest corrective actions for agents.
Set benchmarks for new agent training
LeadSquared allows you to set success benchmarks for your agents based on the best possible call center outcomes, or on the average performance of the team. You can then measure the performance of each agent against the set benchmarks.
This not only helps you identify the best agents but also lets you train new agents fast and efficiently.
Increase Conversion & Retention Rates with Marketing Automation
Engage your leads + Identify and act upon cross-sell opportunities
Segment your prospects and communicate effectively
Segment your prospects and customers based on various factors – the products they are interested in, the stocks they are trading, the status of their applications, account types, demographics, location, financial status, credit history and more. Use this information to always maintain relevant messaging across all communication channels.
Identify and act upon cross-sell opportunities
Increase Customer Lifetime Value and Retention Rates by identifying and acting upon cross-selling and upsell opportunities. For example, an equity customer with good financial records and disposable income can be pitched additional stocks to add to his portfolio or can be proposed to invest in Commodities if he implies an interest in it.
Build a Highly Productive Field Workforce with Mobile CRM
Auto-plan your teams’ day, track them real-time and make the processes completely paperless
Analyze the Performance of Your Processes, Teams, Channels and More
Transform How You Sell Your Financial Products
Take a personalized demo to know how!
