- The subscription obligations are non-cancellable and non-refundable.
- The subscription fee once paid is not eligible for refund except when LeadSquared is in breach of the terms stated at https://www.leadsquared.com/leadsquared-terms-of-service. Say, the Customer pays subscription fee for one year and wants to cancel it after 7 months. In such case, no refund will be provided.
- In case of automated subscription billing (when Customer provides a credit or debit card), the Customer’s card will be charged automatically at every renewal date (example: monthly, quarterly, yearly) unless the Customer has given explicit email intimation to LeadSquared that it does not want to renew. An intimation after the card is charged will not entitle the Customer for refund.
- In case of any breach by LeadSquared, the Customer shall serve a 30 day notice to LeadSquared to rectify the breach. If LeadSquared is unable to rectify it within 30 days from the date of notice, the Customer will have right to terminate the agreement with immediate effect. In this case the Customer will be entitled to get a refund of the fee for the unused term (unused term included the 30-day notice period). For example, if a Customer signs up and pays for 1 year and serves the notice of breach after 7 months which results in termination after 30 days then Customer will get refund for 5 months.
