Customer experience is a top business priority. Customers no longer base their loyalty on price or product; instead, they stay loyal to companies due to the experience they receive. In this webinar, we’ll learn the art of nailing customer experience from our industry experts.
Key Discussion Points:
- Increase your ROI with a strong customer experience technology plan
- Learn how customer experience can influence your sale
- Importance of the proper communication with the right people at the right time
- Learn how to implement automated processes
- How CM.com and LeadSquared can improve business processes
Speakers
David Anand
Technical Consultant, CM.com
David enjoys problem-solving and making things simple to help businesses to engage with their customers better. At CM.com, he gets to do just that by solving problems that trouble customers’ lives. In this webinar, he will be sharing learnings on how to help businesses engage with their customers by keeping a personalized Omnichannel approach in mind.
AdhithyaKumar K S
Associate Manager – Presales, LeadSquared
Adhithya consults with business leaders to understand their pain points at a fundamental level and then helps visualize ways to overcome them. He currently leads the solutioning efforts for multiple regions and in this webinar, he will throw light on how consumers associate a brand to the digital experience it provides and why this must be refined in order to improve conversions.
