For businesses, it is crucial to building relationships with their customers to foster loyalty and customer retention. Since customer loyalty and revenue are both qualities that affect a company’s growth, as a business focus on delivering connected experiences across channels like voice, social media, e-mail, etc is pertinent.
In order to understand its customers, a business needs to provide customers with optimum channels of support. At its core, connected experiences for a business are driven by dashboards associated with Business Communication platforms like Knowlarity, organizations can extract insights in real-time to automate growth & deliver connected experiences.
Key Discussion Points:
- How to leverage automation to aid in customer journeys
- How can automation help minimize efforts, maximize productivity & accelerate revenue
- The importance of integrating a CRM with a contact center solution
Speaker
Girija Gowda
VP – Sales, Knowlarity
With a demonstrated history of working in the telecommunications industry, Girija is skilled in Sales, Customer Relationship Management (CRM), Market Research, Management, and Account Management. Girija is adept at inspiring growth at the organization and has a proven track record in boosting sales & confidence in the sales function. She has the natural disposition to fixate her team on achieving their respective goals. Prior to joining Knowlarity, Girija was National Head of Sales at Askme.com
Venugopal Rajagopalan
VP – Business Development and Sales, LeadSquared
Venu has a successful track record in setting up Start-Ups in the field of Real Estate, EdTech, Media, and more. As the VP of Business Development and Sales at LeadSquared, Venu defines his journey as starting from Key Account / Product Manager – in metric and process-driven companies, to building business models from scratch – in both B2B & B2C domains. He has exposure and experience in multiple leadership roles across industries. He currently heads the Inside Sales Team who is responsible for growing the main revenue pipeline at LeadSquared.
