A CRM is worth its weight in gold and more as they, on average, boost your revenue by nearly 245%. They are also one of the fastest-growing software categories today, due to which there are plenty of options available. Thus, choosing one that fits your needs can be overwhelming.
If Freshsales is on your shortlist, this blog will tell you everything you need to know about it. We will cover everything from its cost to its features and suggest a few alternatives to consider if it isn’t what you are looking for in a CRM.
FreshSales – An Overview
Freshsales is an AI-powered CRM solution developed by Freshworks Inc., a cloud-based SAAS company with over 60,000 customers worldwide. It is specifically designed for sales teams and employs AI-powered intelligence and automation to help streamline their workflow and boost their efficiency.
Unlike some CRMs that have steep learning curves, Freshsales prides itself on being user-friendly and easy to implement.
Key Features of FreshSales CRM
Freshsales is packed with features to aid in the sales process. The following are the key features this CRM offers:
- Know everything about your customers: Data visualization tools like Table and Kanban views can give you a holistic overview of your customers and track their interaction times.
- Break down communication barriers: Freshsale’s omnichannel communication capabilities include voice, chat, messages, and email, enabling you to talk to your customers on their preferred channels.
- Work smarter, not harder: Freshsales supports automation for workflows, trigger-based sales sequences, sales rep routing, and territory management to let your reps focus on what matters most.
- Keep your pipeline flowing smoothly: A host of deal management features helps keep track of your sales pipeline with customizable stages, generate quotes, and set activity goals to move deals forward.
- Let AI do the heavy lifting: Get data-driven insights on customer behavior, sales forecasting, and reporting for smarter decision-making.
- Stay productive wherever you are: Access customer data, manage deals, and stay connected with your leads – all from the palm of your hand.
Freshsales Pricing
Freshsales has three pricing tiers billed annually, each suited for business at various stages of growth.
Plan | Best Suited For | Pricing | Features |
Growth | Startups and SMBs | $9 per user/month |
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Pro | Growing and mid-sized businesses | $39 per user/month |
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Enterprises | Mid to large-sized businesses | $59 per user/month |
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Freshales also offers a 21-day free trial period for up to 3 users.
Go Live Time
Freshsales boasts an impressively short go-live time, which averages around 18 days compared to other CRM tools, which can take around six months with other CRM systems.
The Verdict
If you are looking for an easy-to-implement CRM with a shallow learning curve, Freshsales is a solid option. It is one of the most affordable options and offers a generous set of features for the price it demands at each tier.
If you are already working with other products from Freshwork, you must be enjoying seamless integration. The same can be said for third-party integrations.
To sum up, Freshsales is a cost-effective, easy-to-implement, and feature-rich AI-powered CRM that would work exceptionally well for small and medium-sized businesses.
5 Alternatives to FreshSales
While Freshsales is a robust CRM solution in itself, it may not tick all the boxes for everyone. So here are five alternatives you can consider:
1. LeadSquared
LeadSquared CRM is a versatile and comprehensive solution designed to enhance sales and marketing efficiency. It offers robust features such as lead management, sales automation, and multichannel communication, making it ideal for high-velocity sales environments. It also excels at field sales management with advanced geolocation tracking and route planning capabilities.
Pricing (Billed Annually)
- Pro: About $30 per user/month
- Super: About $60 per user/month
- Ultimate: Custom pricing
Why Choose LeadSquared over Freshsales?
If you have a high lad influx and want to regiment your sales team, LeadSquared would be the best choice. It is designed to improve process efficiency and track each and every steps that lead to conversion.
G2 Rating: 4.6/5
2. Salesforce Sales Cloud
Salesforce is the leading CRM on the market today. It is packed with AI features powered by Salesforce native AI technology, Einstein AI. It offers advanced levels of automation, customizability, and scalability. It is one of the more expensive offerings on this list.
Pricing (Billed Annually)
- Enterprise: $165 per user/month
- Unlimited: $330 per user/month
- Einstein 1 Sales: $500 per user/month
Why Choose Salesforce over Freshsales?
If you are a large organization that requires extensive lead management, forecasting, and automation capabilities, you should opt for Salesforce over Freshsales.
G2 Rating: 4.3/5
3. HubSpot Sales Hub
HubSpot Sales Hub is another popular CRM solution with over 200,000 customers worldwide. It is a user-friendly software that offers a high degree of customizability. It offers a free version of its software with a limited feature set, which can be great for small businesses that do not have a budget for a full-fledged CRM.
Pricing
For Businesses and Enterprises:
- Marketing Hub Professional: $800 per month (includes three seats)
- Marketing Hub Enterprise: $3600 per month (includes three seats)
For Individuals and Small Teams:
- Free Tools
- Marketing Hub Starter: $15 per user/seat
- Starter Customer Platform: $15 per user/seat
- Marketing Hub Professional: $800 per month (includes three seats)
Why Choose HubSpot over Freshsales? (Unique Perspective)
HubSpot’s CRM should be your pick if you are already invested in the HubSpot ecosystem and are looking for a CRM with advanced marketing automation capabilities.
G2 Rating: 4.4/5
4. Zoho CRM
Zoho CRM offers a comprehensive suite of sales, marketing, and customer support tools. Known for its scalability, it caters to businesses of all sizes. Zoho’s strength lies in its ability to handle complex sales processes, offering features like advanced workflow automation, territory management, and predictive analytics.
Pricing (Billed Annually)
- Standard: $9 per user/month
- Professional: $17 per user/month
- Enterprise: $29 per user/month
- Ultimate: $31 per user/month
Why Choose Zoho over Freshsales? (Unique Perspective)
You should opt for Zoho’s CRM if you’re looking for a CRM with a wider range of integrations, particularly within the Zoho ecosystem, and extensive customization options to tailor the platform to your specific needs.
G2 Rating: 4.1/5
5. Pipedrive
Pipedrive is a visually driven CRM designed to help sales teams focus on the most important deals. It offers a clean and intuitive interface and strongly emphasizes sales pipeline management, with features like deal probability, activity tracking, and customizable sales stages.
Pricing (Billed Annually)
- Essential: $12 per user/month
- Advanced: $24 per user/month
- Professional: $49 per user/month
- Power: $59 per use/month
- Enterprise: $79 per user/month
Why Choose Pipedrive over Freshsales?
Pipedrive is a better alternative to Freshsales if your sales team is heavily focused on pipeline management and visualization. Its user-friendly interface and sales-centric features might be a better fit. Pipedrive also offers a lot more flexibility in terms of pricing.
G2 Rating: 4.3/5
Summing It Up
Honing in on a CRM for your business is no easy feat, considering the plethora of options available today.
Freshsales is a strong contender in the CRM niche. That said, it’s essential to weigh what Freshsales costs against your business needs to decide if it is the right fit for you. This blog should help you decide if it is worth the investment for your business and give you a starting point if you wish to explore other alternatives.
If we could recommend just one CRM software from this list, it would be LeadSquared. It stands out with its unique blend of lead management, sales automation, and field sales capabilities. Together, they offer a holistic approach to driving revenue growth. Its versatility also makes it a good choice for businesses of all sizes.
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