Bitrix24 is an online cloud service mainly used for its project management and CRM capabilities. The platform also provides telephony features, a website builder, and contact center management.
It is well known for providing many different solutions on a single platform, which can be accessed from anywhere at any time. This has led to the company having an average rating of 4.1 on Capterra, Gartner, and G2.
Then, why do you need to take a look at Bitrix24 alternatives?
Well, it’s difficult to learn, memory-intensive, and unintuitive in design. Moreover, many modern-day CRMs provide almost all the functionalities under one single solution.
Here are 5 alternatives that are much more user-friendly, better designed, and don’t take up too much of your computer’s memory.
The list below compares what each CRM is most popularly used for their pricing, and rating. You will find more detailed information containing their pros and cons under each subsequent section.
(Please note, since the number of reviews for each product is inconsistent, the average rating column is just to give you an idea about customer perceptions.)
Top 5 Bitrix24 Alternatives for 2024
| Bitrix24 Alternatives | Popular for | Average Rating on Gartner, Capterra, and G2 | Pricing |
| LeadSquared | Ease of Use, Pricing, Scalability, and No-code Automation | 4.4 | Lite – $25 per user/month Pro – $50 per user/month Super – $100 per user/month |
| EnagageBay | Email Nurturing, Marketing Automation, Sales Pipeline Management | 4.1 | Free – $0 per user/month Basic – $12.74 per user/month Growth – $42.49 per user/month Pro – $84.99 per user/month |
| Monday Sales | Lead Nurturing, Interactive User Interface, Scalability | 4.6 | Individual CRM – $0 per user/month Basic CRM – $10 per user/month Standard CRM – $14 per user/month Pro CRM – $24 per user/month Enterprise CRM – customizable |
| Zoho CRM | Number of Features, Price, Integrability, Ticketing Services | 4.2 | Standard – $14 per user/month Professional – $23 per user/month Enterprise – $40 per user/month Ultimate – $52 per user/month |
| Scoro | Customizability, User-Interface, and Ease of Use | 4.5 | Essential – $26 per user/month Standard – $37 per user/month Pro – $63 per user/month Ultimate – not disclosed |
1. LeadSquared
LeadSquared is a sales and marketing CRM that provides all the solutions you need to improve your business packed in a single software. The CRM improves team efficiency by offering solutions like advanced reporting, tasks and workflow automation, reminders, create customizable templates, employee management, collaboration, and much more.
This CRM has been rated 4.4 out of 5 on average on G2, Capterra, and Gartner.
What makes LeadSquared an excellent Bitrix24 alternative?
Although LeadSquared doesn’t categorize solutions based on teams, the CRM offers almost all the solutions that Bitrix24 does at a much more affordable price.
LeadSquared is also far more user-friendly and requires no prior technical experience to learn. The UX is also well thought through and the platform is easily adaptable.
Price
This CRM has three price packages, out of which the most feature-extensive package will set you back by just $100 per user/ month. You can check out their pricing page if you want more information on the structure below.
- Lite – $25 per user/month
- Pro – $50 per user/month
- Super – $100 per user/month
What are some cons of using LeadSquared?
A chink in this CRM’s armor is that it is “Sometimes very slow to load” according to reviewers on G2.
But with the company’s excellent record for customer service, this issue will likely be resolved soon.
Overall, LeadSquared is a highly scalable end-to-end sales and marketing solution that makes it suitable for businesses of all sizes.
2. EngageBay
EngageBay is a comprehensive sales and marketing tool that, like Bitrix24, is popular for its project management and workflow automation services. EngageBay is relatively more affordable and is better suited for smaller businesses.
This software is rated 4.6 on average on G2, Capterra, and Gartner.
What makes EngageBay an excellent Bitrix24 alternative?
EngageBay offers impressive customer support, which, combined with the fact that it has a really short learning curve, leads to a great user experience.
Another great thing about excellent customer support is that the company takes feedback continuously toupdate the product. “This is one of those products that gets better, not worse, the more you dig into it. IT HAS EVERYTHING” was a review, posted by a customer on Capterra.
Price
EngageBay has framed its prices keeping in mind SMBs and start-ups. This makes the CRM extremely affordable. You can check their pricing page for more information on the features you get in different packages.
- Free – $0 per user/month
- Basic – $12.74 per user/month
- Growth – $42.49 per user/month
- Pro – $84.99 per user/month
What are some cons of using EngageBay?
Integration is one of the main area where EngageBay draws the short end of the stick. While Bitix24 comes with an open API that makes it easy to integrate with other apps, EngageBay only integrates with a handful of businesses and applications.
Another aspect that EngageBay needs to improve is its glitchy software. As one user shared on G2, “It loads. sometimes. But it’s manageable.”
This CRM is made for companies just getting off the ground and aren’t looking to scale up anytime soon. If you are looking for a feature-extensive, scalable solution for your business, this CRM might not be the best fit.
3. Monday.com
Monday.com CRM is also famous for project and business management. Some of the platform’s key features include an interactive dashboard, workflow and process automation, and customizable forms and docs.
This CRM has a high rating of 4.6 on average on G2, Capterra, and Gartner.
What makes Monday.com an excellent Bitrix24 alternative?
Compared to Bitrix24, Monday.com provides better customer support and more intuitive dashboards. It also offers additional features, like A/B testing, which Bitirix24 doesn’t.
Monday.com also provides flexible dashboards, whether it is client management, lead generation, team management, or any other purpose.
Price
This software provides a free package with limited features, along with four other priced packages. To know more about what features are included at what price, you can take a look at their pricing page .
- Individual CRM – $0 per user/month
- Basic CRM – $10 per user/month
- Standard CRM – $14 per user/month
- Pro CRM – $24 per user/month
- Enterprise CRM – customizable
What are some cons of using Monday.com?
Monday CRM lacks VoIP telephony services and email servers. If these are some things that are essential to your business, then this software may not be the best fit for you.
Another problem with this Bitrix24 alternative is its long setup time, to configure the software based on your business requirements. Monday.com has a lot of features but lacks essential automation and has long implementation periods.
4. Zoho
This SaaS company provides a range of products in its suite. Zoho CRM is best known for its contact and lead management, delivering many other features like email marketing, interaction tracking, and segmentation. Apart from a CRM, the company also provides a range of products in its suite.
Zoho has an average rating of 4.2 on the three review websites that we have referenced (G2, Gartner, and Capterra)
What makes Zoho an excellent Bitrix24 alternative?
One of the things that makes Zoho a great Bitrix24 alternative is that it is more affordable while offering a range of features that Bitrix24 lacks.
Zoho also offers excellent contact management features such as automated reminders and email integrations.
Price
Zoho has four packages, the most expensive being just over fifty dollars per user per month. You can check their pricing page for more information.
- Standard – $14 per user/month
- Professional – $23 per user/month
- Enterprise – $40 per user/month
- Ultimate – $52 per user/month
What are some cons of using Zoho?
One of the aspects where Zoho fails to stand up to Bitrix24 is that the former provides only cloud services, while the latter can be hosted on private servers as well.
A reviewer also pointed out that “There is limited customer support, and the software requires a lot of customization” during its implementation.
Another issue is that while the CRM easily integrates smoothly with applications in its own suite, customers found that this wasn’t the case with third-party software.
If you are a company that requires few third-party integrations, then Zoho CRM is a great choice to improve your business.
5. Scoro
Scoro, with an average rating of 4.3 on G2 and Capterra, is an end-to-end work management software. It helps teams, sales, and projects come together. Teams can create project budgets, manage tasks, track invoices, keep all information in one place, and automate processes using the platform.
What makes Scoro an excellent Bitrix24 alternative?
Well firstly, Scoro has a great organizational structure, where the different modules are logically connected and easy to navigate. This makes it really simple to use.
Secondly, it also provides terrific customer support, which helps users fix problems quickly.
Price
Scoro has packaged its features at four different price points. You can check out their pricing page for more details on the features that each package includes. .
- Essential – $26 per user/month
- Standard – $37 per user/month
- Pro – $63 per user/month
- Ultimate – not disclosed
What are some cons of using Scoro?
Scoro CRM can sometimes have synchronization issues, which lead to the disappearance of contacts from your list.
Integrations are also not the platform’s strong suit, as customers reviewed that there “are no valuable integrations, and even though there are APIs, they sometimes malfunction.”
Who is Scoro good for?
Well, Scoro is a good choice for companies that want great management features and can compromise on integrations with other applications.
I hope you found these 5 alternatives for Bitrix24 useful. If you’re looking for a well-tailored solution to manage projects, sales and marketing teams, workflows, and business processes, you should give LeadSquared a shot!
FAQs
While Bitrix24 is a good, open-source CRM, there are other CRMs like LeadSquared that are more user-friendly.
Some noteworthy clients of Bitrix24 include Samsung, KIA, and Vogue.
Bitrix24 is a Russian based company started in the late 2000s.
