Invoicing, Collection and Service Continuation Process at LeadSquared

Dear Valued Customer,

As part of our commitment to transparency and ensuring smooth operations within the organisation and in our interactions with you, we wanted to provide clarity on our Invoicing and collection process, specifically regarding the credit period and account management.

Here’s how payments are managed for your subscription to the LeadSquared platform:

1. Invoice Issuance: An invoice is generated and sent to you prior to the start of each billing cycle in accordance with the terms of the Order Form executed between us. This invoice details the amount due, credit period and the payment due date.

2. Credit Period: Your subscription operates with a specified credit period as outlined in the Order Form. This means that payments are due at the end of the credit period. The best way to ensure uninterrupted access to your account is to make the payment on or before the due date.

3. Payment Reminders: We send a reminder on the payment due date to help you keep track of your obligations. If you receive this reminder, we recommend that you make the payment immediately so that the services remain uninterrupted.

4. Account Deactivation: If payment is not received on the specified due date, or after the payment reminders, your account may be deactivated after intimation to the email id to which the invoices are being sent. This action is taken to maintain fairness and consistency in our operations and has also been called out in the terms & conditions mentioned in our Order Form. Late payment fees may also apply in accordance with the terms of the Order Form to encourage timely payment and cover costs associated with late payments.

5. Reactivation Process: Reactivation of your account will occur once receipt of payment is confirmed by our Finance team. Please note that reactivation is contingent upon timely payment receipt and internal verification.

6. Late Payments Risk: If payment is made at the last minute, there is a risk that your account could still be deactivated before confirmation of receipt. We strongly advise settling payments promptly to avoid any interruptions in your access to our services.

7. Customer Support: Our dedicated support team is available to assist you with any questions or concerns regarding invoices, payments, or account access. Please do not hesitate to reach out to billing.ops@leadsquared.com for prompt assistance.

We appreciate your attention to this matter and your cooperation in adhering to the credit period and payment deadlines. Your continued support allows us to deliver uninterrupted service and value to your business.

Thank you for choosing LeadSquared. We look forward to continuing to serve you.