Description
Voxbay has been globally leading in providing telecom infrastructure to enterprises from different domains. We put forth an excellent call management software that effectively steps up your brand image, accountability, and accuracy. we make sure to provide easy, affordable, and problem-free usage for our solutions. Customer support has always been our top priority. We provide round-the-clock support for enhanced customer satisfaction.
Features
1. Multi-Level IVR: Multi-level Interactive Voice Response is a customized automated response to greet the callers to address their queries. When a call is received from an external source, it guides them through a series of instructions via its self-help features. Its flexibility allows it to modify as per the business demands. Voxbay is the best IVR provider in India.
2. Call Recording & Monitoring: This feature helps to record and save calls for the admin’s future reference. Stay updated with every ongoing call between the customer and team with the help of the remote admin panel. It also allows monitoring of the calls within the organization to improve the quality of services.
3. Live Call Monitoring (Call Barging): Call Barging is a unique feature that allows stepping in on live calls. There are three modes in Call Barging that can be used according to the purpose. 3 modes of call barging are as follows:
4. Live Call Transfer & Conference: Call transfer is a contact center function that allows the transfer of live calls to another agent. It’s a telephony feature that allows customer-facing employees to quickly transfer an incoming call smoothly to any desired user extension.
5. Time-Based Routing: Time-based routing manages your calls even after office hours. This helps the caller to reach the right and available person without any loss of time.
6. Call Masking: Call masking is one of the prominent features which protects customer data. It enables enterprises to keep conversations directly between the service provider and the customer. It prevents siphoning/tapping of any sensitive information regarding the customer, which keeps privacy in check. This blocks any possibility of foul play.
