Description
Elevate your business communication with TeleCMI’s scalable solutions. From streamlining processes to enhancing collaboration, our platform is designed to meet the unique needs of businesses of all sizes.
Features
TeleCMI offers a range of powerful features designed to attract potential customers and enhance their communication capabilities. With TeleCMI, you can:
1. Click2call A convenient feature that allows users to initiate a phone call with just a single click or tap, eliminating the need to dial the phone number manually. It provides a seamless and efficient way to connect with customers instantly.
2. Call log The call History log maintains a detailed record of the organization's incoming and outgoing calls. It enables easy tracking and retrieval of call information, allowing businesses to view the date, time, duration, and participants involved in each call.
3. Call records on each call The call records capture conversations, allowing businesses to effectively monitor and evaluate the quality of their communication, identify opportunities for improvement, and ensure compliance with regulatory requirements.
4. Incoming Call Popup The incoming call popup feature provides a real-time notification on the user's screen when an incoming call is received. This popup displays essential caller information fetched from the Leadsquared CRM.
5. Incoming Call When a customer or client calls, the system automatically identifies the caller and displays relevant information like the caller's name, contact details, previous interactions, and any ongoing tickets or cases related to the caller From the Leadsquared CRM database.
6. Outgoing Direct call initiating calls from the CRM, agents or representatives can dial numbers directly from within the Leadsquared CRM interface. The system can automatically log the outgoing call details, including the dialed number, call duration, and any notes or comments associated with the call.
