Description
Quadrafort’s Qkonnect is a cloud based IVR system that routes all the customer calls to the right department. It remains available to your customers 24*7 and hence manages all your business calls round the clock. Track and record these calls to maintain superior customer experience and service. Connect with callers anytime and every time they make a call. Never miss a business call. Calls do not have to stand out like a sore thumb.
Features
Key Features of QKonnect:
Key Features of QKonnect:
Call Management: Custom extensions, voicemail, three-way calling, call transfers, smart and power dialers, and personalized messages.
Automation: Call queuing, custom call flows, contact tags, callback features, sticky agent assignments, VIP queues, caller-based routing, business hours settings, workflow automation, skill-based channeling, and interactive voice response (IVR).
Performance Monitoring: Ring groups missed call tracking, agent status monitoring, call monitoring, real-time dashboards, analytics, agent reporting, auto-answer, group reporting, and user management.
Coverage: Text messaging, surveys, conferencing, toll-free numbers, WhatsApp messaging integration, ten-digit virtual numbers, automatic outbound dialers, and international numbers.
Intelligence: Call recording, call transcription, behavior analysis, and bot-based responses.
Benefits of QKonnect:
- Enhanced Customer Experience: Features like IVR, VIP queues, callback options, and personalized messages ensure smooth communication.
- Improved Agent Productivity: Automation tools like skill-based routing and smart dialers allow agents to focus on meaningful interactions.
- Increased Operational Efficiency: Intelligent workflows, call queuing, and custom call flows reduce inefficiencies and manual work.
- Actionable Insights: Analytics, reporting, and call recording provide valuable insights for decision-making and performance improvement.
- 24/7 Availability: Voicemail, callback features, and bot-based responses ensure constant availability to customers.
- Global Reach: Toll-free numbers, international numbers, and multilingual support facilitate seamless global communication.
- Cost-Effectiveness: Automated outbound dialers, efficient resource allocation, and behavior analysis minimize costs while maximizing productivity.
