Description
Initiate calls with KrispCall dialer extension, capture and track leads, deliver contextualized and tailored customer service, and automate workflows. Get a complete view of customer history, real-time alerts, create more effective marketing campaigns, and stay connected efficiently.
Features
Click-To-Call Functionality: With this feature, agents can initiate phone calls with just a few clicks through KrispCall’s browser extension, thus reducing their manual labor.
360-Degree View Of Customer History: Support agents can have access to a complete history of individual customer interactions, and that includes call history, past purchases, and chats.
Real-Time Pop-Up Alert For Inbound Calls: With this feature, agents are notified instantly as soon as a call comes in, meaning they can respond in an efficient manner.
Synchronizing Two-Way Contact: With this integration purpose, you are assured that the contact data on both platforms will always be up-to-date.
Improved Lead Tracking And Capture: With automatic lead creation and lead assignment, all inbound calls are automatically linked to leads, in which case agents can spend more time nurturing leads instead of entering data.
Enhanced Call Reporting And Analytics: Agents can gain direct insights into customer interactions through call logs, call recordings, and time duration.
Contextualized and Tailored Customer Experiences: With this integration, sales reps can get a complete view of customer history that they can use to provide personalized interactions that address leads' needs and preferences.
Data-Driven Performance Improvement: Businesses can take advantage of call analytics and reporting features to make informed decisions about how to improve the efficiency of their call centers.
