Description
Conversational customer experiences start here. Connect with your customers across their entire journey with promotional messages, useful notifications, and always-on support on the app people use daily. As your WhatsApp Business Solution Provider, we are here to help you connect with your customers at every touchpoint on their favorite app by providing Global Reach, Promotional Notifications, Chatbots, Automated Workflows, and much more.
Features
1. Make orders in chat: Boost your sales with product messages! Showcase your offering in a catalogue form, helping customers to make orders fast and easy. No templates are needed.
2. Stay recognizable: Get your verified sender name and add your logo so customers recognize your brand. Use the Business Profile section to say hello and introduce your services.
3. Navigate customers to connect with you: Use buttons or QR codes at different entry points such as your website and app, or create ads that click to WhatsApp, to drive engagement.
4. Conversational experiences made easy: Use templates to ensure your messages are personalized and unified. Enrich them with numerous media options to make sure they stand out.
5. Say more with less: Enrich communication with images, videos, files, location sharing, contacts, web links, audio files, and buttons to keep customers engaged.
6. Predefined lists for faster decision-making: Help your customers decide what actions they want to take next. Use list messages to present several options when booking an appointment, selecting nearby stores or locations, and more.
7. Increase conversions with predefined replies: Help customers choose from up to three personalized response options when talking to a chatbot or live agent.
8. Bring your messages to life: Need an additional way to increase customer engagement? Create your own stickers and make communication richer and more personal.
9. Get the right insights to make smart decisions: Know when messages are seen, received, and delivered. Receive customer support agent reports to track performance and improve it. Analyze results using Dashboards.
10. Handle more with chatbot automation: Build a chatbot to answer the most frequently asked questions directly on WhatsApp, with the option to transfer to live agents without losing conversation history or context.
11. Keep all conversations in one place: Manage all your WhatsApp messages from a unified workspace where your team can access conversation history, customer profiles, message templates, and more to provide personalized support.
