Description
Capture and track all your leads directly within your LeadSquared account, implement ID Cloud integrated with LeadSquared through this UTC Connector.
ID Cloud, A premium cloud contact center solution streamlines all business communications and helps you engage with customers through their preferred communication channel viz: Voice, Video, Chat, eMail, Social Media or Messaging
Features
The integration supports below mentioned features:
- SSO - Users who are logged in to LeadSquared will also be logged in to ID Cloud automatically.
- Click2Call - Call directly from LeadSquared CRM.
- Agent Popup - Update lead and activity details easily with an agent pop-up.
- Call Log & Voice recording - Call logs will be automatically created and recordings can be downloaded/played from LeadSquared CRM after every call.
- Sticky Agent - Identify the lead owner and automatically route calls to them.
- Telephony Control - ID Cloud Agent Panel within LeadSquared CEM enables agents to perform telephony controls like hold, unhold, conference etc.
