Description
Haptik helps brands acquire, convert, engage, and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages.
Features
1. End-to-end conversational commerce capabilities: Generate more leads and revenue through better customer engagement powered by AI-driven conversational experiences
2. Advanced NLP Engine: Assist customers with meaningful conversations throughout the buying journey with the help of our best-in-class Natural Language Processing engine
3. Multilingual Omnichannel Chatbots: Give customers the convenience of reaching out through their preferred channels & languages
4. Industry-ready smart skills: Accelerate your CX with pre-built conversational workflows for key use cases of each industry
5. Customer Support Automation: Automate low-touch, repetitive queries to accelerate customer support and reduce agent's workload
6. Live Agent Assistance: Trigger agent intervention for complex queries to deliver a faster and enhanced resolution
