Description
With Freshdesk Ticketing Connector in LeadSquared, tracking your customer's tickets becomes easier. Engage in more meaningful conversations every day, with every customer. Give agents more context to proactively understand customer needs and offer the next-best action. Create, prioritize, and categorize tickets and leverage the power of your entire organization to deliver customer delight.
Features
1. View Support tickets for leads: Real-time view of tickets for a particular lead.
2. View Ticket conversations: View ticket conversations, notes, and comments in LeadSquared to help the sales team analyze and improve on customer satisfaction.
3. Resolve tickets faster: Sales team can add notes/comments along with having the ability to update the ticket to resolve issues faster.
4. Ticket List View: Analyse tickets in bulk view with filters and sorting capability to identify key support issues.
5. Sync Historical tickets: Sync historical support tickets seamlessly from Freshdesk to Leadsquared.
6. Raise New Issues: Sales team will be able to create tickets for leads through the LeadSquared platform
