Description
If you are using Ameyo Contact Centre, this connector will integrate LeadSquared with Ameyo and all your lead details will be captured within your LeadSquared Account. Ameyo is an all-in-one customer interaction suite.
Features
The Ameyo app can be integrated with LeadSquared through the UTC connector which makes Leadsquared as primary window and Ameyo toolbar placed under the LeadSquared application.
The integration enables below features:
1. SSO - Once a user logs in to Leadsquared he will also be automatically logged in to Ameyo.
2. Click To Call - Make calls directly from LeadSquared.
3. Agent Popup - Trigger the agent pop-up to easily update lead and activity details.
4. Call Log & Voice recording - Post every call automatically call log will be created and the recording can be downloaded/played from Leadsquared itself.
5. Sticky Agent - Automatically route calls to lead owners.
6. Telephony Control - Ameyo Toolbar under LeadSquared enables agents to do all telephony controls like hold, transfer, conference, switching different campaigns, etc.
