This Guide Is For
Patient calls pile up fast in a busy healthcare practice, and no matter how much you try, it feels like you’re always one call behind.
And these missed calls mean missed opportunities — or worse, a patient left with a negative impression of your practice. While you can’t be everywhere at once, your patients still expect timely answers — whether it’s during clinic hours or at 2 a.m. on a Sunday.
This is where patient answering services come in, helping bridge the gap between what your practice can handle and what your patients need.
What is Patient Answering Service?
Also referred to as medical answering service, these solutions connect your practice with HIPAA-compliant virtual receptionists — either trained professionals or automation software — taking on tasks like scheduling appointments, managing new patient intakes, and addressing after-hours calls.
So, they are not just catching and interacting with patient inquiries as they come but are also adept at handling several administrative responsibilities.
Now, what sets them apart from the typical in-house staff?
Their 24/7 availability. Day or night, they are there when your patients need them.
But, with so many vendors out there, finding the right service can be daunting. So, we’ve compiled this comprehensive list of 50 patient answering services to help you identify the best fit for your practice.
50 Best Medical Answering Services for Your Healthcare Practice
1. AnswerConnect
AnswerConnect provides 24/7 live answering services for healthcare practices, offering HIPAA-compliant call management, appointment scheduling, and patient support. Their solutions are adaptable to practices of all sizes.
- Size of Practice: Suitable for solo practitioners to large hospitals
- Key Features: 24/7 live answering, appointment scheduling, bilingual support, integration with existing systems.
- Country of Origin: United States
- Global Availability: Yes
2. Expert Callers
Expert Callers delivers HIPAA-compliant medical answering services, including patient inquiry management, appointment scheduling, and after-hours call handling. Their services are designed to enhance patient communication.
- Size of Practice: Adaptable to small clinics and larger healthcare facilities.
- Key Features: Lead generation, customer support, telemarketing services.
- Country of Origin: India
- Global Availability: Yes
3. AnswerHero
AnswerHero offers virtual receptionist services for healthcare providers, managing patient calls, scheduling, and other administrative tasks while ensuring HIPAA compliance.
- Size of Practice: Ideal for small to medium-sized practices.
- Key Features: 24/7 live answering, bilingual receptionists, appointment setting, lead capture.
- Country of Origin: United States
- Global Availability: Primarily U.S.-based, but open to global inquiries
4. PlayHT
PlayHT combines medical answering services with advanced text-to-speech technology to support patient communication. Their offerings include automated scheduling, call handling, and multilingual capabilities.
- Specialty or Niche: Provides AI-generated voice solutions.
- Size of Practice: Applicable to practices of all sizes seeking automated voice services.
- Key Features: AI voice generator, text-to-speech conversion, realistic voice avatars, multi-language support.
- Country of Origin: United States
- Global Availability: Yes
5. MAP Communications
Map Communications provides professional answering services tailored to healthcare practices, including 24/7 live answering, appointment scheduling, and call forwarding. Their HIPAA-compliant services ensure patient confidentiality.
- Size of Practice: Suitable for small clinics to large hospitals.
- Key Features: 24/7 live answering, appointment scheduling, bilingual support, other HIPAA-compliant services.
- Country of Origin: United States
- Global Availability: Yes
6. WellReceived
WellReceived specializes in virtual receptionist and patient communication solutions for healthcare providers, focusing on appointment management and personalized call handling with HIPAA compliance.
- Size of Practice: Ideal for solo practitioners and small to medium-sized clinics.
- Key Features: 24/7 medical answering, appointment scheduling, patient intake, other HIPAA-compliant services.
- Country of Origin: United States
- Global Availability: Yes
7. VoiceNation
VoiceNation offers live answering services with 24/7 availability for healthcare providers, managing patient calls, scheduling, and after-hours communication while adhering to HIPAA standards.
- Size of Practice: Suitable for small to large healthcare practices.
- Key Features: 24/7 live answering, bilingual support, call routing, message taking.
- Country of Origin: United States
- Global Availability: Yes
8. Smith.ai
Smith.ai provides virtual receptionist services that integrate seamlessly with healthcare practices, offering 24/7 patient call handling, appointment scheduling, and lead qualification, all while maintaining HIPAA compliance.
- Size of Practice: Small to medium-sized practices
- Key Features: Best-in-class AI technology, virtual receptionist, 24/7 availability, lead qualification, appointment scheduling, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
9. Answering365
Answering365 delivers customized answering services for healthcare providers, including appointment scheduling, message dispatch, and after-hours call handling with strict HIPAA compliance.
- Size of Practice: Small to large practices
- Key Features: 24/7 availability, customizable call handling, appointment scheduling, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
10. Helpware
Helpware offers customizable outsourcing solutions, including answering services tailored for healthcare providers. Their HIPAA-compliant agents manage tasks such as patient communication, appointment scheduling, and administrative support.
- Size of Practice: Small to large practices
- Key Features: HIPAA-compliant agents, multilingual support, appointment scheduling, customizable outsourcing solutions
- Country of Origin: United States
- Global Availability: Yes
11. Ambs Call Center
Ambs Call Center provides medical answering services designed to enhance patient communication. Their HIPAA-compliant solutions include live answering, appointment scheduling, and urgent message handling.
- Size of Practice: Small to medium-sized practices
- Key Features: 24/7 live answering, appointment scheduling, urgent message dispatch, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
12. SupportYourApp
SupportYourApp offers inbound call handling and customer support services, including healthcare-specific solutions that focus on maintaining patient satisfaction while ensuring HIPAA compliance.
- Size of Practice: Small to medium-sized practices
- Key Features: HIPAA compliance, inbound call handling, multilingual support, tech integration
- Country of Origin: Ukraine
- Global Availability: Yes
13. HelpSquad
HelpSquad delivers live chat and answering services for healthcare providers, offering 24/7 support to handle patient inquiries, appointment scheduling, and general administrative tasks.
- Size of Practice: Small to medium-sized practices
- Key Features: Live chat, 24/7 patient support, appointment scheduling, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
14. 1840 & Company
1840 & Company provides outsourced medical answering services with a focus on patient communication, including 24/7 call handling and administrative support, while adhering to HIPAA guidelines.
- Size of Practice: Small to large practices
- Key Features: 24/7 call handling, multilingual support, appointment scheduling, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
15. Go Answer
GoAnswer specializes in medical answering services for healthcare practices, offering 24/7 live answering, patient scheduling, and message dispatch, with a commitment to HIPAA compliance.
- Size of Practice: Small to medium-sized practices
- Key Features: 24/7 live answering, patient scheduling, customizable message dispatch, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
16. Physician Answering Service
Physician Answering provides medical answering services specifically designed for doctors and healthcare providers, ensuring reliable patient communication and appointment management.
- Size of Practice: Small to medium-sized practices
- Key Features: 24/7 live answering, appointment scheduling, urgent call handling, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
17. Anserve
Anserve offers HIPAA-compliant medical answering services for healthcare practices, focusing on seamless patient communication with features like multilingual support and appointment scheduling.
- Size of Practice: Small to large practices
- Key Features: Multilingual support, 24/7 live answering, appointment scheduling, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
18. Big Outsource
- Big Outsource provides tailored outsourcing solutions, including medical answering services to enhance patient communication and support administrative operations.
- Size of Practice: Small to medium-sized practices
- Key Features: Cost-effective solutions, call handling, appointment scheduling, HIPAA compliance
- Country of Origin: Philippines
- Global Availability: Yes
19. ASC (Answering Service Care)
Answering Service Care provides 24/7 answering solutions for healthcare practices, managing patient calls, appointments, and urgent message delivery.
- Size of Practice: Small to medium-sized practices
- Key Features: 24/7 answering, appointment scheduling, customizable services, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
20. AnswerFirst
AnswerFirst offers medical answering services with a focus on reliable patient communication, including after-hours support and message delivery.
- Size of Practice: Small to medium-sized practices
- Key Features: 24/7 availability, multilingual support, urgent message dispatch, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
21. Flatworld Solutions
Flatworld Solutions provides comprehensive healthcare call center services, including medical answering solutions, appointment scheduling, and patient support.
- Size of Practice: Small to large practices
- Key Features: 24/7 call handling, multilingual support, cost-effective solutions, HIPAA compliance
- Country of Origin: India
- Global Availability: Yes
22. Go4Customer
Go4Customer delivers professional answering services tailored for healthcare providers, managing patient calls, appointment scheduling, and after-hours inquiries.
- Size of Practice: Small to large practices
- Key Features: 24/7 support, multilingual agents, customizable call handling, HIPAA compliance
- Country of Origin: India
- Global Availability: Yes
23. Invensis
Invensis offers outsourced medical answering services for healthcare practices, focusing on patient engagement and efficient call management.
- Size of Practice: Small to large practices
- Key Features: 24/7 live answering, appointment scheduling, cost-effective solutions, HIPAA compliance
- Country of Origin: India
- Global Availability: Yes
24. Ruby
Ruby offers virtual receptionist and medical answering services designed to help healthcare practices stay connected with patients through personalized call handling.
- Size of Practice: Small to medium-sized practices
- Key Features: Personalized call answering, 24/7 live support, appointment scheduling, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
25. Global Response
Global Response provides tailored answering services for healthcare providers, offering a seamless patient communication experience with multilingual support.
- Size of Practice: Small to large practices
- Key Features: Multilingual agents, 24/7 call handling, patient support, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
26. TAS United
TAS United specializes in medical answering services for healthcare practices, ensuring HIPAA-compliant communication and 24/7 availability.
- Size of Practice: Small to medium-sized practices
- Key Features: HIPAA-compliant messaging, 24/7 live answering, appointment scheduling, bilingual support
- Country of Origin: United States
- Global Availability: Yes
27. OnBrand24
OnBrand24 provides professional answering services for healthcare providers, offering patient call handling and administrative support.
- Size of Practice: Medium to large practices
- Key Features: 24/7 answering, appointment scheduling, multilingual agents, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
28. Sound Telecom
Sound Telecom delivers comprehensive answering services for healthcare practices, focusing on seamless patient interaction and efficient call management.
- Size of Practice: Small to medium-sized practices
- Key Features: 24/7 availability, HIPAA-compliant services, multilingual support, urgent call handling
- Country of Origin: United States
- Global Availability: Yes
29. Contact One Call Center
Contact One Call Center Call Center provides medical answering services for healthcare practices, helping manage patient calls and administrative tasks efficiently.
- Size of Practice: Small practices
- Key Features: HIPAA compliance, 24/7 live answering, appointment scheduling, bilingual support
- Country of Origin: United States
- Global Availability: Yes
30. MyOutDesk
MyOutDesk offers virtual assistant services, including medical answering solutions for healthcare providers, enhancing patient communication and administrative efficiency.
- Size of Practice: Small to medium-sized practices
- Key Features: Virtual receptionists, HIPAA compliance, appointment scheduling, call handling
- Country of Origin: United States
- Global Availability: Yes
31. Avantive Solutions
Avantive Solutions provides HIPAA-compliant answering services tailored for healthcare practices, focusing on patient engagement and operational support.
- Size of Practice: Small to large practices
- Key Features: 24/7 call answering, multilingual support, customizable solutions, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
32. Outplex
Outplex offers medical answering services with a focus on blending human agents and AI to deliver efficient and responsive patient communication.
- Size of Practice: Small to medium-sized practices
- Key Features: AI-driven solutions, 24/7 availability, multilingual support, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
33. Emenac Call Center Services
Emenac Call Center Services specializes in outsourcing medical answering services, handling patient inquiries, and managing administrative tasks for healthcare practices.
- Size of Practice: Small to medium-sized practices
- Key Features: Cost-effective solutions, 24/7 answering, multilingual support, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
34. Conversational
Conversational offers virtual receptionist services, including medical answering solutions for small healthcare practices, focusing on professional and personalized patient interactions.
- Size of Practice: Small to medium-sized practices
- Key Features: 24/7 live answering, appointment scheduling, message taking, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
35. Voicestamps
Voicestamps provides medical answering services with a focus on efficient communication and timely patient support, ensuring calls are handled with professionalism.
- Size of Practice: Small practices
- Key Features: After-hours support, appointment scheduling, live call answering, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
36. Gabbyville
Gabbyville offers virtual receptionist services for healthcare providers, specializing in handling patient calls and managing administrative tasks seamlessly.
- Size of Practice: Small to medium-sized practices
- Key Features: HIPAA-compliant services, live call answering, bilingual support, appointment scheduling
- Country of Origin: United States
- Global Availability: Yes
37. Reception HQ
ReceptionHQ delivers medical answering services tailored to healthcare providers, with a focus on enhancing patient communication and operational efficiency.
- Size of Practice: Small to large practices
- Key Features: 24/7 answering service, customizable scripts, HIPAA compliance, multilingual support
- Country of Origin: Australia
- Global Availability: Yes
38. Magellan Solutions
Magellan Solutions specializes in outsourced medical answering services, helping healthcare providers streamline patient communication and administrative tasks.
- Size of Practice: Small to large practices
- Key Features: 24/7 call handling, multilingual support, appointment scheduling, HIPAA compliance
- Country of Origin: Philippines
- Global Availability: Yes
39. Call Experts
Call Experts offers medical answering services designed to support healthcare practices with patient inquiries, scheduling, and after-hours call handling.
- Size of Practice: Small to medium-sized practices
- Key Features: 24/7 availability, appointment scheduling, HIPAA compliance, bilingual support
- Country of Origin: United States
- Global Availability: Yes
40. Medical PA
Medical PA provides dedicated answering services for healthcare providers, emphasizing personalized patient care and secure communication.
- Size of Practice: Small to medium-sized practices
- Key Features: 24/7 call answering, secure messaging, HIPAA compliance, appointment management
- Country of Origin: United States
- Global Availability: Yes
41. In Touch
In Touch offers professional medical answering services, providing healthcare practices with reliable support for patient communication and administrative tasks.
- Size of Practice: Small to medium-sized practices
- Key Features: Live answering, 24/7 availability, appointment scheduling, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
42. Face For Business
Face For Business delivers virtual receptionist services for healthcare practices, offering professional call handling and administrative support.
- Size of Practice: Small to medium-sized practices
- Key Features: Call answering, message taking, appointment scheduling, HIPAA compliance
- Country of Origin: United Kingdom
- Global Availability: Yes
43. Staffwiz
Staffwiz offers a range of professional answering services, specializing in supporting healthcare providers with patient communications and administrative tasks.
- Size of Practice: Small to medium-sized practices
- Key Features: 24/7 availability, live answering, HIPAA-compliant, appointment scheduling
- Country of Origin: United States
- Global Availability: Yes
44. Grupo Noa International
Grupo Noa International provides call center solutions tailored to the healthcare industry, ensuring efficient handling of patient calls, appointments, and inquiries.
- Size of Practice: Small to large practices
- Key Features: Multilingual support, 24/7 live answering, HIPAA compliance, inbound call handling
- Country of Origin: United States
- Global Availability: Yes
45. Answer California
Answer California specializes in answering services for healthcare providers, offering secure and efficient call management tailored to the needs of medical practices.
- Size of Practice: Small to medium-sized practices
- Key Features: HIPAA-compliant, live answering, message delivery, after-hours call support
- Country of Origin: United States
- Global Availability: Yes
46. No More Phone Tag
No More Phone Tag provides medical answering services, focusing on helping healthcare providers handle patient calls and messages efficiently with HIPAA-compliant systems.
- Size of Practice: Small to medium-sized practices
- Key Features: HIPAA-compliant services, appointment scheduling, message delivery, after-hours answering
- Country of Origin: United States
- Global Availability: Yes
47. Patient Calls
Patient Calls offers answering services specifically for healthcare providers, aiming to improve patient communication and support with 24/7 availability.
- Size of Practice: Small to medium-sized practices
- Key Features: Live answering, appointment scheduling, message taking, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
48. Redial BPO
Redial BPO specializes in outsourced medical answering services, helping healthcare practices manage patient calls, appointment scheduling, and other administrative tasks.
- Size of Practice: Small to large practices
- Key Features: 24/7 call support, multilingual services, HIPAA compliance, appointment scheduling
- Country of Origin: United States
- Global Availability: Yes
49. Zventus
Zventus offers comprehensive medical answering services, providing support to healthcare providers with call handling, patient inquiries, and administrative tasks.
- Size of Practice: Small to medium-sized practices
- Key Features: HIPAA-compliant services, 24/7 call answering, appointment scheduling, patient intake support
- Country of Origin: United States
- Global Availability: Yes
50. Sun Knowledge
Sun Knowledge provides medical answering services with a focus on patient care, ensuring reliable and HIPAA-compliant call management and administrative support.
- Size of Practice: Small to large practices
- Key Features: 24/7 availability, live call answering, multilingual support, HIPAA compliance
- Country of Origin: United States
- Global Availability: Yes
Conclusion
Choosing the right patient answering service can make a world of difference in how your practice operates, providing better patient experience, reducing administrative stress, and ensuring you never miss an important call.
With the variety of services available, there’s no one-size-fits-all solution — so take the time to explore the options, weigh the features, and find the one that fits best with your practice’s unique needs.
FAQs
A medical answering service is a service that helps healthcare practices manage their phone lines. It’s like having a receptionist, but instead of being in your office, the receptionist is available remotely — 24/7. They can handle calls, schedule appointments, take messages, and even provide after-hours support for your patients.
Yes! Many medical answering services are equipped to handle emergency calls and can dispatch them to the appropriate healthcare provider immediately.
Yes! Most medical answering services are fully HIPAA-compliant, which means they are equipped to handle sensitive patient information securely. They follow strict privacy regulations to ensure that any patient data they access remains protected.
Absolutely. The virtual receptionists are trained to act as an extension of your practice, greeting patients professionally and following your protocols. This ensures that your patients feel they’re speaking with a knowledgeable, trustworthy representative of your office.
Yes! A key feature of many services is managing appointments. They can schedule, reschedule, and even send reminders to patients. This helps your practice stay organized and ensures patients never miss an appointment.
No, the goal of these services is to minimize miscommunication. The virtual receptionists are trained to accurately collect and relay information. Plus, many services work with your practice’s specific systems to ensure consistency and reduce any risk of mistakes.
Not at all! Medical answering services are suitable for all sizes of practices — whether you’re a solo practitioner or a large hospital. These services are customizable to meet the needs of small, medium, and large healthcare facilities.
Choosing the right service depends on several factors like your size, specialties, and the specific tasks you need help with. It’s a good idea to explore the features of various services, their availability, and their pricing, and consider reading reviews or even requesting a trial period to see if it’s a good fit.
The cost varies depending on the service, volume of calls, and the features you need. Some services charge per call or per minute, while others may offer monthly flat rates. Generally, the cost is quite reasonable and can actually save your practice money by improving efficiency and reducing missed calls.
Yes, you can! Many practices use both an in-house receptionist and a medical answering service. The answering service can handle overflow calls, after-hours inquiries, and busy periods, giving your in-house staff more time to focus on in-office tasks.
