An engaging customer experience is everything today. Irrespective of how diverse products and solutions are, customer experience is a key differentiating factor to stand out amongst competitors. Faster response time, consistent CX across channels, hyper-personalization at customer touchpoints, and other such factors contribute towards creating a holistic customer experience!
Key Discussion Points:
- The role of tech in enabling context and conversions for agents to pick up where they left off with customers
- The need for multi-channel customer engagement
- The ability to ensure completed customer journeys with frictionless processes
- Why being data-driven is a non-negotiable and how it propels conversational CX
- Ways in which agents can be empowered with technology solutions in this context
Speakers
Ram Pradeep Kumar P
Associate Director – Product Solutions, Ozonetel
Vineet Tiwari
AVP – South Sales, LeadSquared
