HIPAA Compliant Patient Engagement Software
For timely, personalized communication across WhatsApp, SMS, Email, Phone, Portals, and more…
Digital Patient Engagement Platform Use-cases
Uncover some of the many ways in which you can use LeadSquared to engage patients better and improve outcomes.
Automate appointment reminders, reduce no-shows
Translate inquiries to appointments and appointments to visits with relevant engagement campaigns.
When a patient books an appointment, send them timely reminders, hospital location, documents to carry, and more. Streamline the patient intake process by using digital tools to collect patient data efficiently and reduce manual entry errors.
Trigger instant & well-informed response calls
The moment you get an inquiry, our patient engagement solution transfers the lead to the call center based on agent availability, hospital location, the urgency of the query, etc.
Call center agents, armed with complete lead details (their inquiry, case history, etc.), can engage in better, empathetic conversation with the patient.
Create post-diagnosis communication workflow
Prescriptions are easy to lose, and doctors’ instructions are easy to forget.
Send your patients post-consultation notes via text, email, WhatsApp, and patient portal. It can increase their confidence in your practice and encourage them to come back for their follow-up appointments.
Educate your patients about the next steps
After an appointment, many patients might feel unsure about what comes next. That’s where your communication can really make a difference.
Consider sending a friendly follow-up message that includes:
- Next Appointment Info: Clear details about when and where they need to return, so they can mark it on their calendars without any confusion.
- Practical Advice: Share tips on how to take care of their oral health until their next visit, personalized for their needs.
Create recurring event reminders
Engage patients in recurring events with pre-planned message sequences.
For instance, after a patient does his first health checkup, remind them of the next one by using date-based triggers.
Something as simple as automating birthday wishes can go a long way in helping patient retention.
Send quizzes and health surveys
Conduct patient surveys and health quizzes. Record their response.
If something seems problematic or even slightly off, invite them for a free or discounted consultation session.
Use the quiz score to create relevant workflows for tips, sessions, and more. These details can also be quite helpful in completing patient records, especially before ambulatory surgery.
Share tips to manage health
Share tips for the patient’s current diagnosis and other related conditions.
It can help you earn their trust in your practice.
Run re-engagement campaigns for no-shows
Patients might ignore minor conditions if the symptoms recede by the day of the appointment. Sometimes, the patients might fill out half the inquiry form and leave.
Identify such instances and cut drop-offs by running re-engagement campaigns on email, SMS, WhatsApp, Google/Facebook remarketing tools, and more.
Collect feedback
Wait time, care quality, staff behavior, and overall patient experience are all key factors in deciding whether patients find your practice worth returning to.
Easily gather and assess patient feedback across all these areas using integrated surveys. This allows you to pinpoint improvement opportunities and take action — and by doing so better patient experience and boost retention rates. Collecting and acting on patient feedback can also help in building a positive online reputation for your practice.
Track engagement metrics
Unlock insights on patient journey & re-calibrate efforts to maximize patient outcomes.
Gain valuable insights into the patient experience, preferences, and behavior. Use this info to:
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- Device engagement strategies
- Personalize messages
- Tailor services to patient needs
- Deliver a more satisfying experience
- Identify satisfied patients who can provide positive reviews and referrals
HIPAA compliance
Handle patient data with zero worries. Our software ensures that every message—whether it’s an email, SMS, or call—meets the highest compliance standards, including HIPAA, PIPEDA, and CCPA. Which means your data is protected by robust encryption, strict access controls, and regular audits.
So, rest easy knowing your sensitive information is in safe hands.
Measuring success
Measuring the success of your healthcare practice is all about tracking key indicators, and our patient engagement software can help you do just that. With us you can monitor these important metrics and more:
- Patient engagement rates: See how actively patients are interacting with your practice and their care plans.
- Patient satisfaction: Gather feedback to understand their overall experience.
- Patient retention rate: Track the percentage of patients returning for follow-up visits, indicating their satisfaction.
- Response time to patient inquiries: Measure how quickly your practice responds to patient questions; quick replies enhance satisfaction.
- Health outcomes: Assess metrics related to improvements in patient health, such as reduced hospitalization rates.
By tracking these metrics, healthcare organizations can make data-driven decisions to improve patient engagement and outcomes while also assessing the effectiveness of the patient engagement software.
What Makes LeadSquared the Go-to
Patient Engagement Software for Healthcare?
100% HIPAA Compliant to ensure your patient data security, always!
Purpose-built to simplify marketing and one-to-one communication in healthcare.
Seamless integration with EHR, insurance verification, telephony, messaging apps, and more.
Customizable to serve your unique requirements.
Many Leading Healthcare Providers Share Their Delightful Experiences with Leadsquared
Leadsquared is configurable and adaptable
Has allowed us to build out a platform that is well-suited for our practice.
More than doubled our pipeline
We’re able to cut down our turnaround time responding to inquiries and reach out to and communicate with many more leads.
Increased our call center efficiency by 60%
With the help of smart views, all our agents are able to intercept incoming requests quickly and call the patient in a few minutes.
Increased patient conversions by 5X
LeadSquared helped us deploy an effective communication system that improved our conversions by 5X for in-patient leads and 2X for registrations. It is now a key platform we use to manage all our leads.
100% Visibility into the processes
LeadSquared has helped us decrease patient turnaround time and provides us the visibility that we lacked in our previous system.
Also rated as the best patient engagement software by reputed sources
Try out the Best Patient Engagement Solution for Dentists, Clinics, Hospitals, and Healthcare Startups.
Patient Engagement Software FAQs
What is patient engagement software?
Patient engagement software is a tool to help you communicate with your patients effectively. It can be used to send appointment reminders, healthcare tips, and other important details to your patients. It can also track patient interactions and gather feedback.
What are the benefits of patient engagement software?
There are many benefits to using patient engagement software. Some of which are:
- Improved communication with patients
- Increased patient satisfaction
- Reduced no-shows
- Better patient outcomes
Which is the best patient engagement software?
Trusted by many leading healthcare providers like FormHealth, Practo, Ennoble Care, Manipal Hospitals, and more, LeadSquared’s patient engagement solution is the best in the industry.
What is patient communication software?
Patient communication software is designed to automate conversations and track interactions with patients. It supports pre-built message templates for faster communication.
What are the types of patient engagement software?
In terms of accessibility, there are two main types of patient engagement software:
- Cloud-based software: This type of software is hosted on the cloud and can be accessed from anywhere.
- On-premises software: This type of software is installed on your own servers.
What is digital patient engagement?
Digital patient engagement refers to using various digital tools and technologies to manage and track patient interactions throughout their journey.
