CRM + eKYC solution. Onboard customers faster

Eliminate lengthy verification processes, reduce costs & fight fraud. Simple biometric eKYC add-on for LeadSquared CRM

Simplify Verification With LeadSquared’s eKYC Solution

Fast

Onboard your customers faster with reduced verification time

Paperless

Eliminate the need for physical document collection for verification

Economical

Reduce the total cost of verification with paperless and automated processing

Uberized

Improve turnaround time with uberisation of lead assignment

Fit Biometric eKYC into Your Complete Customer Onboarding Process

From lead capture to verification, manage end-to-end customer acquisition in one platform

Lead capture and distribution

Lead is captured through APIs or through website/landing pages etc. It is then automatically passed on to the tele-sales team based on pre-set logic, who will then call and qualify the lead. Once the lead is qualified an appointment date and time is scheduled.

Appointment scheduling and task creation

Once a lead has been qualified, it is then passed onto the agency or the organisation’s field team. This lead can be auto-assigned to the right field rep based on zip code, number of tasks etc. The rep can see his pending tasks as they are assigned to him.

Field rep visit and uberisation of lead assignment

The field rep receives the lead on his mobile app with all the details and proceeds to visit the lead. This process can be ‘uberised’ by assigning lead to the field rep who’s closest at the same time enabling same day vist and verification. This massively brings down time for KYC verification and enhances the overall customer experience

Biometric eKYC verification

A customer OTP is generated at the point of verification which is then entered into the Leadsquared system. Once the OTP is confirmed, fingerprint biometrics are captured. The data is sent to the bank which will be sent further to UIDAI server. Once the data gets validated from the UIDAI servers, the same will be sent back to the Bank and the bank will return the result as “verified” or ”not verified”.

Update lead status and seamlessly connect with various teams

Once the KYC verification is done, the rep can update the status on his mobile app, which then reflects back in the Leadsquared system. Once the lead is verified it can be automatically assigned to the next team for next steps.

Track field force

As a manager you can track all field force activities and ensure productivity. Your field rep too can track all his current pending tasks on his mobile app. With the day planner and ‘nearby leads’ feature, he can optimise his time on the field.

Get Complete Reports for Your eKYC Verification Teams & Processes

Get in-depth insights into your funnel, team performance and more

eKYC Agent Dashboard

Funnel

Team performance

Saurabh Goenka

Founder

Read The Full Story

“We don’t need to check multiple tools to find out the progress we’ve made as a team. With dynamic dashboards on LeadSquared, we get to see all the quantifiable results at a glance. Since we have better visibility about the incoming flow of leads according to their source, we’re able to judge lead sources that make the most sense for the business and how we can pool in budgets and resources accordingly.”