Yocket Achieves 65% Call Connectivity (1.5X Higher Than Industry Standards!)

“LeadSquared makes it easier to set up campaigns or automations as compared to Zoho. The in-house teams stay in constant contact to resolve any issues. LeadSquared’s cloud telephony integration, helped us achieve 65% call connectivity which is 1.5X the industry standards.“

Mihir Mehta Head of Sales, Yocket

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65%

Calls Connected

Faster

Student Response Times

Increased

Team Efficiency

Improved

Retargeting Funnel

Yocket Loves LeadSquared for :

The customizations it provides
Saving team bandwidth with robust automation

Its reporting and analytics
Bringing students back into the funnel

About Yocket

Yocket, is a student abroad platform, helping students realize their dreams to study abroad. It’s an end-to-end platform for all things a student might need – shortlist colleges, prep for GRE, procure financial loans, and more. In its early stages, Yocket used to maintain records manually on excel. But when the sales team grew, they realized it wasn’t feasible to track individual leads manually. Hence, the search for a complete EdTech CRM solution began.

Why Zoho wasn’t the right fit for Yocket

In their search for a CRM, they tried Zoho for a while. But the team from Yocket had to invest a lot of time and resources while building intelligent sales automations based on business logic, and things weren’t working out.

They were happy with the lead capture aspect, but Zoho lacked the provisions to:

Set up custom automations
Easily integrate with other solutions
Get constant support from the team to resolve their queries

Since they were already comfortable using a CRM, when they switched to LeadSquared, they knew what they wanted exactly. And the LeadSquared team helped them get it.

“A lot of customization is possible on LeadSquared. The team built a custom solution based on our requirements. We use those till date and it has an immense impact on our team’s efficiency.”

Mihir MehtaHead of Sales

LeadSquared: Built for teams across functions

“Every process right from the student signing up on our platform till they enroll for our services, is taken care of on LeadSquared.”

Mihir MehtaHead of Sales

LeadSquared helps Yocket serve students better at every stage:

The sales team makes the first call from the platform. Each interaction is mapped against the lead thus enabling every sales member to carry out the conversation seamlessly.
The marketing team can nurture leads, set up automated email communication, and segment and retarget students to bring them back into the funnel.
The management has clarity and visibility on channel-wise performance, funnel movement, as well as team performance.
The support team can also go through the information shared with the student to resolve any after sales issues.

We understood that Yocket had a complex business logic. They need a more flexible and custom solution that could automate the student’s journey. And hence they chose and love LeadSquared. 😊

If you are also looking for a solution that can integrate with your current business processes or tools–LeadSquared will be able to step right in.

Talk to our overseas business experts to set up your custom solution.