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“LeadSquared’s implementation has transformed our operations completely, surpassing all other platforms we’ve used at Tandem. Our responsiveness surged by over 40%, enabling us to efficiently handle over twice the volume of leads then we used to before.”
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Increase in responsiveness
Increase in contact rate
Number of leads handled
Sales pipeline visibility
Tandem Care, a non-medical home care provider, deploys teams of 2-3 caregivers across neighbourhoods to deliver comprehensive support for clients’ daily living needs.
They encountered limitations in their previous CRM platforms, including inefficiencies in automation, reporting, and customization. They also needed a HIPAA-compliant system that could help them manage health records.
LeadSquared came in as the solution to these requirements. Its implementation led to enhanced operational efficiency, streamlined processes, and an empowered caregiving approach for Tandem Care.
The absence of a centralized information system hindered Tandem Care’s ability to access consolidated data promptly. This created inefficiencies in decision-making processes and impacted overall operational coherence.
Previous platforms presented limitations in terms of customization, making it challenging for Tandem Care to tailor the systems according to their unique requirements. This lack of adaptability restricted their ability to optimize workflows and meet specific operational needs.
Relying on manual processes not only increased the likelihood of errors but also significantly slowed down Tandem Care’s operational processes. This posed challenges in terms of timely response, resource allocation, and overall productivity.
With LeadSquared’s automations and real-time reporting capabilities, Tandem Care was able to provide a better caregiving experience.
Tandem Care needed lead capture forms in a specific format and with certain data types. With LeadSquared, they could create custom forms, and oversee all leads, active clients, and employees associated with those leads.
LeadSquared empowered Tandem Care with consistently up-to-date dashboards, facilitating the monitoring of a wide range of metrics. The platform’s dynamic analytical reports provide valuable insights, supporting informed decision-making for enhanced operational efficiency.
LeadSquared’s automation has helped Tandem Care prioritize and focus on the leads that are interested and qualified. They’ve been able to reduce human error and get visibility into everyone in the organization, which in turn increased their responsiveness by over 40%.
The team efficiently manages leads using LeadSquared, inputting prospects from third-party lead sources. They systematically guide these leads through the entire sales pipeline. In addition, they actively pursue business development initiatives as an alternate strategy for lead acquisition.
LeadSquared offers seamless integrations tailored for the healthcare sector, empowering organizations like Tandem Care to streamline workflows effortlessly and enhance patient care delivery.
The LeadSquared support team is always just a call or message away. With this constant support, Tandem Care has been able to resolve all its issues faster. They vouch for the fact that LeadSquared can always anticipate the needs of its clients.
With LeadSquared’s implementation, Tandem Care experienced a transformative shift, overcoming information silos and achieving streamlined data access.
The platform’s customization capabilities and automation not only optimized their workflows but also enhanced overall operational efficiency, enabling Tandem Care to elevate their lead management processes and deliver exceptional care services.
Want to do the same for your business? Check out LeadSquared for healthcare.
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