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LeadSquared collections module helped us digitize our debt recovery process, building efficiencies and transparency. Also, tracking legal cases on the same module was a huge advantage.
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Collections Efficiency
Spends
Monitoring
Visibility
Financial Services
1000+ Employees
Mumbai, India
ORIX Leasing & Financial Services (OLFS) is a leading NBFC (Non-Banking Financial Companies) and a subsidiary of ORIX Auto Infrastructure Services Ltd. (OAIS); aimed at providing flexible financing solutions to corporates, SMEs, and consumers.
As a fast-scaling financial provider, OLFS needed a new-age debt recovery solution to boost the efficiency of its collections process while bringing more transparency into the day-to-day activities of its agents.
Operations were managed on Excel which led to low operation efficiency
Very low visibility into agents’ daily actions
Remote collections visits came with higher traveling expenses
Need payment integration and a better receipt management mechanism
Complete case management and higher process transparency
360-degree tracking – from importing new cases via .csv files to repayment completion for higher operational efficiency
Mobile app for FoS teams to capture agent’s daily routine – visits, calls, tasks, collections, check-in/out, and more
Features like geo-fencing and geo-tracking to verify conveyance charges reimbursed by agents
End-to-end receipt generation, sharing, and management capabilities for all agents
Hassle-free integration with choice of payment portal and capability to bifurcate payment across modes like digital and cash
Activity and collection reports along with 150+ more customizable business reporting templates
Tracking of all legal cases
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